Shipping policy
Last updated: May 20, 2026
Thank you for shopping with PASSERELLA. We are committed to providing a smooth and reliable shipping experience.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Please note that processing times may be longer during holidays, sales, or high-demand periods.
Shipping Time
Estimated delivery time within the United States is typically:
- 5–10 business days
Delivery times may vary depending on your location, carrier delays, weather conditions, or other external factors beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
Shipping Areas
We currently ship within the United States.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
PASSERELLA is not responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at:
We will do our best to assist you and work with the shipping carrier to resolve the issue.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the packaging and product.
Contact
For shipping-related questions, contact us at: