Refund policy
At PASSERELLA, we want you to love every purchase. If you are not completely satisfied with your order, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original tags must be attached
- Items must be returned in the original packaging
Certain items are non-returnable, including:
- Final sale items
- Gift cards
- Intimates, swimwear, or personal-use items (if applicable)
Return Process
To request a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- Reason for return
Once your return request is approved, we will provide return instructions.
Refunds
After receiving and inspecting your return, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue so we can assist you promptly.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.
Contact
For any questions regarding returns or refunds, contact us at: