Orders are typically delivered within 5–10 business days within the United States.

Once your order has shipped, you will receive a tracking email with your tracking information.

We accept returns within 30 days of delivery. Items must be unused and in original condition.

Please contact us at support@passerella.store with your order number and reason for return.

We currently do not offer direct exchanges. Please return the original item and place a new order.

If your order has not yet been processed, we may be able to cancel or modify it. Contact us as soon as possible.

We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.

At this time, we only ship within the United States.

Please contact us within 7 days of delivery and include photos of the issue so we can assist you.

You can contact us anytime at support@passerella.store